"RECRUITING
THE RIGHT PERSON"
Employing the wrong person costs
money not just in terms of wages but in time, training,
advertising, interviewing and credibility.
"Recruiting
the Right Person" is a very practical &
participative programme which introduces managers to
effective selection and interviewing techniques.
Run over 2 full day sessions the course
builds on the entire recruitment process culminating
in practical techniques in behavioural interviewing.
Realistic and practical work based
assignments between each session - allows the programme
to be relevant to your business.
"EFFECTIVE APPRAISALS"
"Oh no it’s
appraisal time again!!"
The problem with appraisals
is attitude!!
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Comments we hear are:
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"It's just a paperwork exercise"
"Nothing ever happens afterwards"
"My last appraisal was cancelled 3 times"
"They take up valuable time – for what?!" |
Synergy’s "Effective Appraisal"
programme deals with these comments in a positive way.
By changing attitude we change behaviour.
Our practical two session programme
helps your managers to view appraisals as a positive
opportunity to progress the business, gives them the
skills to appraise effectively, to coach for improved
performance and deal with behavioural, attitudinal and
performance issues quickly and easily.
"EXCELLENCE THROUGH CUSTOMER
CARE"
80% of your customer complaints and
problems start inside the business. Most companies concentrate
on external customer care training to resolve their
problems – we focus on our internal customers
as well.
Customer Relationship Management is a new "buzz
word" today but no matter what we do on the outside
it's the inside that makes all the difference difference.
This two session programme works on
three distinct dimensions:
- Improving external customer service
- Developing better internal relationships
- Creating better working practices
- Leading to "service
excellence" both inside and outside the company.
Our work with major companies such
as Manchester United, Compass Group, National Co-Op
Chemists and Cresta Holidays has greatly improved quality
service standards, has created harmony across the companies
and saved them money.
"PRACTICAL PROJECT MANAGEMENT"
What lets projects down isn’t
usually the "Project Management" part it's
the "Management" part.
That's why this three day programme has been designed
on two important areas
- being a better manager
- being a better project manager
Practical work projects can be used
to ensure your team learn real-life projects.
"BUILDING AN EFFECTIVE TEAM"
What makes a good team GREAT?
What makes a new team gel?
Our programme looks at how we can
use our own skills and develop new ones to really make
our teams into something special.
This is a very practical programme which looks at our
communication styles, barriers, motivation, influencing
skills and much more.
Together
Everyone Achieves
More
"BUILDING SKILLS – IMPROVING
PERFORMANCE" Trainer Training Programme
To be a good trainer you need to be
enthusiastic, interesting, entertaining and above all
able to create willing change in others.
Our two session Trainer Training programme
creates just that.
WE show people how to establish training
needs, design training to get results, evaluate effectively
and present with fun, professionalism and skill.
"SELLING MORE TO MORE" -
Improving Sales Through Service
Having a customer is great –
but getting more from that customer is even better!
Our two session programme shows how
you can capitalise on each and every customer encounter.
Selling up-switch selling, building
relationships and conquering the objections are all
part of this fast moving, competitive and fun programme.
Get results fast and more effectively
FIND
OUT MORE ABOUT THESE COURSES NOW
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